Do you accept returns or exchanges?
Returns and exchanges are not accepted at this time. All sales are final, so be sure to review all the items + shipping times before placing an order. However, if your product is damaged or defective, please contact me ASAP (within 2 days of delivery) with photos and your order number.
Can I edit or cancel my order? Can I change my address?
If you need to make any changes to your order (including address changes), please contact me within 5 days. After that time or if you have already received a shipping notification, we cannot guarantee any changes. Changes cannot be made once your order is shipped.
When contacting for order or address changes be sure to include order number, updated information, and any relevant details. The more detail the better!
We do not accept order cancellations at this time. No order holds, please have a shipping address set before placing your order.
Why didn't I receive an order number/confirmation?
Often this is because an email address was not included during checkout. You can contact us with your email address and a confirmation will be sent. If email was provided, check your spam folder.
Can you produce the figurine with a custom design?
You can reach out to me if there are my artworks you'd like to be produced as a figurine if they are not in my shop's catalogue. However it will be considered as a custom design and therefore significantly more expensive. Moreover I have a right to refuse, because not all designs can be adapted for 3D printing.